Shipping & Returns
All orders are shipped via USPS mail.
Please read the details below for further information to insure your package arrives when you expect it:
Once we receive your order, we will send you an order confirmation via email.
Normal, ground delivery is 3-5 business days (Monday-Friday, except federal U.S. holidays). Please allow for delays during holidays and possibly further delays due to the current pandemic.
When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Within the US, we use USPS Regular or Priority Mail.
Lost, Damaged, Stolen, or Return to Sender
If your package is lost or damaged, please contact us so we can open an investigation and file a claim with USPS. The USPS policy for lost packages states that we must wait a 15 day period before filing the investigation because most times a package is delayed within the postal system, but not lost. If a package arrives damaged, we can file immediately. If the claim is granted, we will issue you a refund up to $50. This is the maximum insurance amount USPS grants for Priority shipping.
Packages that are stolen (marked as delivered through tracking but have not been received by the customer) may or may not be eligible for a claim. This will be at the sole discretion of USPS. If your package is stolen, please contact us immediately so that we can open an investigation and file a claim with USPS. If the claim is granted, we will issue you a refund up to $50. This is the maximum insurance amount USPS grants for Priority shipping.
Packages that are marked “return to sender” or un-deliverable will be re-shipped at the customer’s expense. Care Filled Essentials LLC cannot take any responsibility for these situations because once a package leaves our facility; it is out of our control how USPS handles its shipment. Additionally, free shipping for eligible packages is applied to the original shipment only. If a package is returned to us or is un-deliverable for any reason, customer will be responsible for the cost to have it re-shipped.
Return and Refund Policy
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Care Filled Essentials LLC
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Care Filled Essentials, accessible from http://www.carefilledessentials.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: firstname.lastname@example.org
We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
After 24 hours or if order was processed we cannot accept your cancellation.
Exchanges and Returns
Exchanges or Returns
Due to health protection and hygienic reasons we do not accept exchanges or returns.
If the wrong item was ordered and the error was on our part and not buyer’s error, we will send the correct item at no cost to buyer.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com